Chaskiq is an open source platform that connects and empowers the communication of support, sales and marketing teams with their customers. Features include web chat and video calls, onboarding tours, one-off messages and newsletters campaigns.
The team was experiencing bottlenecks in their database, n+1 queries, and slow requests and was struggling to catch performance issues in their local testing environment, where traffic patterns didn’t reflect real-world usage. Chaskiq previously used New Relic, but the tool was unsuccessful in solving their challenges and providing the insights needed to enact positive changes.
They needed a solution that could identify bottlenecks in the source code before slowdowns reached customers, particularly ahead of the Chaskiq 0.5.0 launch.
Chaskiq, meet Scout
In search of actionable performance insights, they turned to Scout Monitoring. The Scout team quickly stepped in, and fast, real-time implementation provided same-day visibility into their performance issues.
Within just days, Chaskiq began seeing measurable improvements across their app, and after implementing Scout in a few projects, they realized there was no comparison to Scout's ability to easily catch bottlenecks and performance abnormalities.
Scout was able to help Chaskiq pinpoint the exact lines of code where a slowdown was located. Detailed Scout alerts enabled Chaskiq to quickly react to bottleneck-introducing feature changes on their app and to fix them in a fraction of the time.
These insights enable Chaskiq to double the performance of the app, while also improving throughput and response time. Ultimately, Chaskiq was able to solve all challenges, but also able to achieve its business goal of launching a newer, faster version of the Chaskiq app.
