Python Troubleshooting

Why am I not seeing data in Scout?

Contact support@scoutapm.com with: - A link to your app in Scout (if applicable) - Your Python version - Framework name and version (e.g., Flask 2.0) - Scout debug logs

How do I enable debug logging?

Configure Python’s logging module for the scout_apm logger:

import logginglogging.getLogger("scout_apm").setLevel(logging.DEBUG)

For more verbose output, set the Core Agent log level:

Config.set(core_agent_log_level="debug")

How do I get Core Agent trace logs?

For detailed Core Agent diagnostics, set:

Config.set(core_agent_log_level="trace")

How do I log request payloads for debugging?

To see what’s being sent to the Core Agent:

Config.set(log_payload_content=True)

Or via environment variable:

exportSCOUT_LOG_PAYLOAD_CONTENT=true

Only enable this for debugging as it increases log volume significantly.

What is a transaction?

A transaction is any time your application handles a request or runs a background job. View your transaction volume on the usage page.

How do I ignore health check endpoints?

Add paths to the ignore configuration:

Config.set(ignore=["/health-check/", "/ping/"])

Or via environment variable:

exportSCOUT_IGNORE='/health-check/,/ping/'

Note: When transactions are ignored, no metrics or traces are collected for those requests.